Returns & Refunds Policy

This Returns & Refunds Policy applies to purchases made through fornique.com, operated under the store name Fornique Store.

Fornique Store is an online-only store focused on storage boxes designed for everyday organization and space management. This website is established, operated, and managed by Tsut LLC, and all return handling, refund decisions, order administration, customer support, and legal responsibilities related to this website are carried out by the LLC.

By placing an order through this website, you acknowledge and agree to the terms of this Returns & Refunds Policy.

1. Return Eligibility

We accept return requests for eligible items within 30 days from the date of delivery.

To be eligible for a return, the item must meet all of the following conditions:

  • The item must be unused and not materially altered
  • The item must be returned in its original condition
  • The item must be returned in its original packaging, where applicable
  • The return request must be submitted within the applicable return period
  • Proof of purchase or sufficient order information must be provided

We reserve the right to decline returns that do not meet these conditions.

2. Non-Returnable Items

The following items may not be eligible for return:

  • Products that have been used, damaged, altered, assembled, or modified after delivery
  • Products returned without sufficient proof of purchase
  • Products not in their original condition
  • Items marked as final sale, non-returnable, or otherwise excluded at the time of purchase
  • Products with missing parts, packaging, or included accessories where applicable

3. Return Request Process

To request a return, you must contact us before sending any item back.

Your return request should include:

  • Full name
  • Order number
  • Product name
  • Reason for the return
  • Photos of the item, if it arrived damaged, defective, incorrect, or not as expected

All return requests are reviewed within a reasonable timeframe. If your request is approved, we will provide return instructions.

Items sent back without prior return authorization may not be accepted.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us promptly after delivery.

We may request supporting information, including photographs of the item, packaging, and shipping label, in order to review the issue. If the issue is confirmed, we will determine an appropriate resolution, which may include a replacement, refund, store credit, or another reasonable remedy where applicable.

5. Refunds

Refunds are issued only after the returned item has been received and reviewed, or after we determine that a refund is appropriate under the circumstances.

If a refund is approved, it will be issued to the original payment method used at checkout.

Please note:

  • Refund processing times may vary depending on your payment provider or financial institution
  • Original shipping fees may be non-refundable unless otherwise required by law or unless the return is due to our error
  • We reserve the right to issue a partial refund where appropriate based on the condition of the returned item

6. Return Shipping Costs

If a return is approved for reasons other than damage, defect, or fulfillment error, the customer may be responsible for return shipping costs.

If the return is approved because of an item issue caused by us, such as an incorrect or defective product, we may determine an appropriate resolution regarding return shipping at our discretion.

7. Refused, Ineligible, or Unverified Returns

We reserve the right to reject returned items that do not satisfy the conditions of this policy.

If a return is refused because it does not meet the required conditions, the item may be ineligible for refund or replacement.

8. Cancellations

Orders may only be canceled before they have been processed or shipped.

If you would like to request an order cancellation, please contact us as soon as possible. Once an order has entered processing or shipping stages, cancellation may no longer be possible, and the order will instead be subject to this Returns & Refunds Policy.

9. Online-Only Store Notice

Fornique Store operates exclusively as an online-only store. It does not maintain a public retail location, showroom, or walk-in return counter.

Any business address displayed on this website or within store policies is provided as the legal and administrative business information of the operating company for transparency and compliance purposes only. It should not be interpreted as a public storefront or physical return location for unscheduled customer visits.

10. Responsibility and Legal Operation

Fornique Store is established, managed, and operated by Tsut LLC.

All return reviews, refund decisions, policy enforcement, order administration, customer support, and legal responsibilities related to this website are fully carried out by and assigned to Tsut LLC. The store name “Fornique Store” is used solely as the online storefront and brand presentation of the website and does not represent a separate legal entity.

11. Business Information

Store Name: Fornique Store
Operating Company: Tsut LLC
Entity File Number: 202017110160
Manager: Ernest Newport
Business Address: 219 Sespe Ave Apt A, Fillmore, CA 93015, United States
Phone: (805) 524-3500
Email: [email protected]
Website: www.fornique.com